Monetary rewards in a tourism organization: A study-case based on an auto-ethnography
Recompensas monetarias en una organización de turismo: Un caso de estudio basado en una autoetnografía
Palabras clave:
motivación psicológica, premios monetarios, conflicto, confianzaResumen
A lo largo de los años, la gestión y el marketing han sido influyentes y útiles para organizar las condiciones de trabajo en las corporaciones modernas en los campos turísticos. La literatura clásica sugiere que los trabajadores motivados mejoran su compromiso con respecto al objetivo de la corporación. En este proceso, la asistencia de los gerentes es vital para lograr el éxito. Al hacerlo, el programa de incentivos (premios monetarios) da a los trabajadores una razón para internalizar las decisiones de gestión. Esto no solo no es verdad, sino que también hemos encontrado en este estudio de caso evidencia opuesta. El capital de alguna manera desorganiza las relaciones humanas y la armonía en las organizaciones de servicio. Por supuesto, los resultados de esta revisión no deben extrapolarse a otra unidad de análisis; esto es válido solo para esta organización.
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